RETURNS ON “BUY NOW” BITS AND ACCESSORIES
Bits and accessories purchased from Bit Perfect Tack, without first using the “TRY NOW” option, may be returned within 30 days, in unused condition, with all tags attached for a full refund. Buyer is responsible for paying return shipping fees.
To request a return and refund of a BUY NOW Item:
- Login to your account on www.bitperfect.com
- Navigate you “Orders”
- Select “View” for the order you wish to return
- Click “Ask for a Refund”
- Provide the reason why you would like a refund (we are always trying to improve our service so we really appreciate customer feedback) and verify that the item is in unused condition with all tags attached with original packaging.
- Click “Submit”
- To track your refund request, you can navigate to the “My Refund Requests” option from your account.
Once the item has been received, please allow 3-5 business days for processing. The refund will be issued based on the original purchase date and condition of the item.
RETURNS ON “TRY NOW” BITS
If you select the “TRY NOW” option, you have 30 days from the date of order to try the bit. Carefully remove all packaging and save it in case you decide to return it.
While in your care, ensure the bit is cleaned and dried after each use, avoid scratching or damaging it as you will need to return it in “like new” condition.
If the bit is returned with damage, you will be charged the outstanding retail value of the item, and it will be returned back to you (you will be charged the shipping fee).
If you decide the bit is not for you within the 30-day trial period, simply place the clean, dry bit and all packaging in the container you received the bit in and attach the included pre-paid return label. This MUST be done before the end of the 30-day trial period, otherwise you will be charged the outstanding retail value if the bit.
***If you select the “TRY NOW” option, but never try the item, you are ineligible for a refund of the trial fee.
TIPS FOR CARING FOR TRIAL BITS
Carefully rinse and dry metal parts after each use.
For hackamores and combo bits, we have placed a thin layer of plastic wrap on the noseband, ensure that stays in place during the trial period to keep the rawhide or leather clean.